Refund and Returns Policy

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Overview

All items being returned or exchanged must be in “as-new” condition, unworn and with their original packaging (this excludes items that are faulty). No charge will be made for items returned in faulty condition – if an item is faulty or you are unsure whether an item is eligible for return please contact our customer care team.

  • Items must be returned within 14 days, in perfect condition and in their original packaging with labels still attached. Items that are not returned in the same condition will be returned back to you at your cost.
  • Customers that have been identified as ‘serial returners’ (returned 70%+ of items in 3 or more orders) may be liable to a restocking fee of 20% of the value of the items returned.
  • Items returned outside the returns window will only be accepted at our discretion. If accepted, they will be subject to a restocking fee of 20% of the item’s value.

We cannot offer refunds or exchanges on:

  • Items that have been worn or used.
  • Underwear, socks or swimwear.
  • Items that have been altered, including items we altered specifically for you.
  • Items not returned through our own returns system as we cannot track and verify these.

Commercial orders for Wedding, Film or other entities are subject to a return fee of 20% of the value of the returned items

Refunds

When returning your item, the way you originally paid for the purchase will determine how you will be refunded. It can take up to 7 days from the day we receive the item to process your refund. Please note cheques are done fortnightly so may take a little longer.

Exchanges

For exchange items, as long as the requested replacement is in stock, dispatch will normally be within 2 to 3 days from when the return is received. If the exchange item requires alteration it may require a further 3 working days. Please allow 5 working days for dispatch during busy periods. If the requested item is out of stock, it will be sent out to you as soon as we receive more stock.

Most exchanges will not require us to renew payment details, but if your exchange order EXCEEDS the value of the items returned, we will issue a refund and your exchange will be processed as a new order (no additional postage charged).

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at peterchristianlimited598@gmail.com for questions related to refunds and returns.